購買商品的條款與條件

免責條款

  1. FANZ eShop竭力確保商品資料盡可能準確，然而並不能保證商品資料是準確、完全、可靠、現行或不含錯誤。產品供應量、價格、收費及訂單內容可能含有技術性差誤和印刷上的失誤。FANZ eShop對任何不準確的商品資料並不負上任何法律責任。
  2. 客戶同意一概承擔使用本網址及/或依賴本網址商品資料的風險。
  3. FANZ eShop保留隨時及不時修訂產品價格、各項收費、產品供應量及訂單內容的權利，恕不另行通知，及對本網址的使用者並不負上任法律責任。
  4. 所有貨品數量有限，售完即止。FANZ eShop不保證貨品供應量能滿足所有客戶的訂單要求，在任何情況下，FANZ eShop保留絕對酌情權隨時拒絕或取消訂單，拒絕提供商品及/或服務或取消任何帳戶而無須給予任何理由。
  5. FANZ eShop己於商業上盡合理的努力確保價格資料準確無誤及最新，但若訂單內的價格不是最新或含有錯誤﹕
    • 5.1 如果正確價格低於標示價格，將會以較低價格計算（並將餘數退回客戶）；或
    • 5.2 如果正確價格高於標示價格，FANZ eShop有酌情權決定在派遞商品及/或服務前與客戶聯絡確定客戶同意以正確價格購買或取消客戶的「訂單」並就此通知客戶。


運送時間

  1. 當收到您的訂單後，FANZ eShop會盡快處理包裝及付運，以確保您能於4至20個工作天內收到產品，個別貨品送抵時間仍須視乎您所選的運送目的地及送貨方式。
  2. 請註意，所有列明的送貨時間均為預計運送時間，我們並不對貨品因海關政策或關稅而引起的運送延誤負責，國際郵遞的時間亦可能會受不同因素影響而延長，例如 聖誕節、農曆新年、復活節及其他長假期或罷工等。雖然FANZ eShop並不能完全保證運送時間不受延誤，但我們會揭盡所能，為您盡快處理及付運訂單。
  3. FANZ eShop所顯示的工作天為香港時間星期一至五，早上十時至晚上六時，當中不包括在香港的公眾假期。星期一至五的訂單均會於之後的三個工作天內處理及付運；而星期六、日及公眾假期的訂單則會於緊接的兩個工作天內處理及付運。
  4. 首次購物的會員的訂單付運時間可能較一般為長，因為FANZ eShop需與銀行一再核實信用卡資料，方可付運。
  5. 請注意：由於歐洲部分地區（英國，德國）的海關入口審查需時較長，因此部份訂單的運送時間可能需要三至四星期。如您遇到上述情況，請聯絡我們，我們會為您追蹤有關訂單。


送貨服務（適用於香港的訂單）

  1. 每個訂單只限一個送貨地址。
  2. 當八號或以上之颱風訊號懸掛或黑色暴雨警告生效時，郵遞或速遞服務將另作安排。
  3. 離島地區（除東涌外）不能提供速遞服務。
  4. 若選擇送貨服務，運費將會於結帳時，自動計算在運費一欄中。
  5. 若選擇自取貨品，顧客無須繳付任何運費。當顧客收到發貨通知書後，可於辦公時間內親身到以下地址取貨：
      香港觀塘偉業街223號宏利金融中心A座15樓1505B室

      View FANZ.ASIA in a larger map

      聯絡電話: (852) 2319 0790
      辦公時間: Mon–Fri 10am - 6pm
      取貨時需帶同發貨通知書列印本。如未能親身取貨，亦可擬寫取貨授權書委托他人取貨。
      您所委派之代表必須連同您本人簽署之書寫授權書，並出示他 / 她之香港身份証或有效護照及您的身份証明文件副本，方可收取有關貨品。
      授權書必須包括以下資料: 訂單參考號碼、您本人及獲委派之收貨人的姓名(須如身分証或有效護照所列相同)及您的簽署。
  6. 如有任何問題，您可以電郵至 eshop@fanz.asia查詢運費。


送貨服務（適用於香港以外的訂單）

  1. FANZ eShop選用 香港郵政 運送服務提供海外特快專遞服務。
  2. 運費將會於結帳時，自動計算在運費一欄中。
  3. 如有任何問題，您可以電郵至eshop@fanz.asia查詢運費。


關稅/入口稅

若貨品運送到香港以外國家，您將被當地視為入口者，您可能需要繳付附加費、各種稅項，或就有關貨品向運送目的地登記或申請進口許可證，這些收費及文件申領均視乎運送目的地的法例而定，FANZ eShop不能控制或預計這類收費的數目，FANZ eShop亦不會為該等款項或文件申領手續負上任何法律責任。如您完成訂購程序，即表示願意為付運訂購貨品的一切附加費、稅項或進口文件申領事宜負責。如最後貨品因您未能完成此聲明的責任而遭退回，我們會跟您聯絡相討有關處理事宜。如退回貨品，閣下則需要支付貨物回程的運費。FANZ eShop會在退款中扣除貨品總額的 15% 、貨物回程的運費及有關所需費用，餘數將按購物時所選的付款方式退回。



無法派送的訂單

部份訂單會因收貨地址是郵政信箱、酒店地址，或者因地址不詳、多次派送均無人收件或收件人拒收包裹等而被退回，我們會跟您聯絡相討有關處理事宜。如退回貨品，我們會在退款中扣除貨品總額的 15% 、貨物回程的運費及有關所需費用，餘數將按購物時所選的付款方式退回。



付款方式

所有貨品之價值以港幣作設定。請參照下列詳細付款方式資料。

  1. 適用於香港付款的訂購方式：
    • 1.1 網上付款
      FANZ eShop 接受信用卡或預付卡付款方式 （VISA、MasterCard、AliPay支付宝、UnionPay中国银联）。您必須提供信用卡號碼及有效日期以完成付賬程序，亦請您於付賬前查實您信用卡的信用額及有效日期。
    • 1.2 以劃線支票付款
      支票抬頭請註明：YOUTH CREATION LIMITED
      支票背面請寫上您的姓名、電郵地址、聯絡電話及訂單編號，並連同訂單確認電子郵件列印本，郵寄到以下地址： (請勿寄現金)
      香港九龍觀塘偉業街223號宏利金融中心A座15樓1505B室
      Unit 1505B, 15/F., Tower A, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong.
      備註：只接受香港本地銀行的港幣支票
      如5個工作天之內未能收款項，該訂單將會被取消，並以電郵通知。
    • 1.3 以銀行入帳方式付款
      銀行名稱：渣打銀行
      帳戶名稱：YOUTH CREATION LIMITED
      帳戶號碼：447-1-772408-8
      入帳後請把存款單據，以及訂單確認電子郵件列印本傳真至 (852) 2851 6601 或 掃瞄電郵至 eshop@fanz.asia ，請註明您的電郵、姓名、訂單編號及聯絡電話。
      如5個工作天之內未能收款項，該訂單將會被取消，並以電郵通知。
  2. 用於香港以外付款的訂購方式：
    • 2.1 網上付款
      FANZ eShop 接受信用卡或預付款方式 （VISA、MasterCard、AliPay支付宝、UnionPay中国银联）。您必須提供信用卡號碼及有效日期以完成付賬程序，亦請您於付賬前查實您信用卡的信用額及有效日期。
    • 2.2 以銀行匯款的付款
      請將款項存到以下銀行戶口，目前我們只能接受港幣存款，匯款過程中所有的銀行手續費用，須由匯款人支付。
      銀行名稱 ：渣打銀行
      帳戶名稱 ：YOUTH CREATION LIMITED
      銀行地址 ：中環皇后大道中16-18號新世界大廈16號舖地下及地庫
      帳戶號碼 ：447-1-772408-8
      SWIFT code: SCBLHKHH
      匯款後請把存款單據，以及訂單確認電子郵件列印本傳真至 (852) 2851 6601 或 掃瞄電郵至 eshop@fanz.asia，請註明您的電郵、姓名、訂單編號及聯絡電話。
      如5個工作天之內未能收款項，該訂單將會被取消，並以電郵通知。


退回產品程序

FANZ eShop服務態度專業謹慎，訂單送出前一再覆檢，確保產品品質良好。如您收到錯誤的貨品，閣下可於7個工作天內以電郵形式通知我們，我們將有專人核實訂單內容。若果查明商品問題是由於FANZ eShop的錯誤所致，請依照以下幾個程序，將貨品包裝好後退回即可：


  1. 顧客必須在收貨後7個工作天內以電郵提出申請。
  2. 在收到我們的確定電郵後，請妥善包好需要退回的貨品及附上該電郵副本或送貨單。將退貨郵寄到FANZ eShop：香港觀塘偉業街223號宏利金融中心A座15樓1505B室
  3. 退貨時需把相關贈品一併退回。
  4. 清貨產品、換購產品及贈品不接受退貨申請。
  5. 如顧客於七個工作天內並未有任何退換貨品的申請，則代表訂購貨品交易完成，本公司毋須承擔任何法律上的責任，並不會安排任何更換貨品事宜。
  6. 只要收到您退回的貨品及核實退回的貨品，我們會立刻用電郵通知您有關退款手續。退款將會與購物時所選的付款方式相同。
  7. 如有任何爭議，FANZ eShop保留最終決定權不得異議。


備註

中英文版本若在文義上有任何差異，概以英文版本為準。



Purchase of Goods Terms and Conditions

Limitation of Liability

  1. While FANZ eShop endeavours to be as accurate as possible on the Product Information, it cannot guarantee the Product Information is accurate, complete, reliable, updated, or error-free. Information on supply volume, prices, fees, order contents may have technical inaccuracies or typographical errors. FANZ eShop accepts no liability arising from any inaccuracy of the Product Information. Users of this Website are deemed to have accepted all the risks of using this Website and/or relying on the Product Information of this Website.
  2. Users of this Website are deemed to have accepted all the risks of using this Website and/or relying on the Product Information of this Website.
  3. FANZ eShop reserves the right to change the prices, fees and charges of the goods and services available on the Website at any time and from time to time without any prior notice and liability to the users of the Website.
  4. FANZ eShop cannot guarantee that goods or services advertised on the Website will be available when ordered or thereafter. In any event FANZ eShop reserves the right to decline or cancel Orders, decline to provide certain Products and/or Services or cancel any User account in its absolute discretion at any time without giving any reason.
  5. FANZ eShop has used reasonable endeavours to ensure the pricing information is accurate and most updated, however in the event that the prices of the Products and/or Services are inaccurate or not updated:
    • 5.1 If the correct price is lower than the quoted price, the lower price will be charged (the difference will be refunded to the customer); or
    • 5.2 If the correct price is higher than the quoted price, it is at FANZ eShop's discretion, to either contact the customer to confirm his agreement to the correct price or cancel his Order and notify him of such cancellation.


Delivery time

  1. Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. You are expected to receive your orders within 4-20 business days (excluding the day placing the order) depending on the delivery country and shipping method selected.
  2. These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, Chinese New Year, Easter and other holiday periods or on strike. Although FANZ eShop cannot guarantee delivery times, we do our best to process orders as soon as possible.
  3. Business Days: 10:00 am - 6:00 pm Monday to Friday, excluding public holidays within Hong Kong. Orders received between Monday and Friday are usually processed by the next 3 business days. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next 2 business days.
  4. For first time customer, the delivery time may be slightly longer due to the verification process with bank for payment authorization and security control reason.
  5. PLEASE NOTE: Since some of the Customs in the European countries including UK and Germany may take a relatively long time to inspect the parcels; the delivery time of some orders may take 3-4 weeks. If you encounter this problem, please contact us for more assistance.


Delivery service (Local shipping)

  1. Every order is only allowed one delivery address.
  2. No postal or courier service during public holidays, typhoon signal No. 8 or with Black Rainstorm Warning.
  3. Courier service is not available for Hong Kong outlying islands (Except Tung Chung).
  4. For delivery orders, delivery charge will be shown during placing order.
  5. For self-pick up orders, there will be no shipping cost. Please pickup at the below address:
      Unit 1505B, 15/F., Tower A, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong, Hong Kong.

      View FANZ.ASIA in a larger map

      Tel.: (852) 2319 0790
      Office hour: Mon – Fri 10am – 6pm
      Please print out and present the shipment notification E-mail. We accept written authorization letter for 3rd party to collect the goods for buyers.
      The authorized person is required to present the written authorization letter with buyer’s signature, his/her HKID card or any valid passport and also buyer's passport or ID card copy upon goods collection.
      Authorization letter must include the below information: order reference no., buyer and authorized person’s name (same as HKID card or any valid passport) and purchaser’s signature.
  6. Any queries regarding the delivery charges, please contact us by E-mail to eshop@fanz.asia .


Delivery service (Overseas shipping)

  1. FANZ eShop use Hong Kong SpeedPost for deliver overseas order.
  2. Delivery charge will be shown during placing order.
  3. Any queries regarding the delivery charges, please contact us by E-mail to eshop@fanz.asia .


Import Taxes

When ordering from FANZ eShop you are considered as an importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. We have no control over these charges and do not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.
If the package is refused due to your refusal to pay customs tax and/or duties, we will contact you for the arrangement. If the product will be refunded, you will be responsible for the return shipping charges, handling fee as re-stocking fee of 15% of the total product purchase price, and related charges. The balance will be refund in the same form of payment originally used for purchase.



Undeliverable orders

Occasionally orders are returned to us as a PO Box and hotel address, incorrect address, failed delivery attempts or refused by recipient. When the delivery agent returns an undeliverable package to us, we will contact you for the arrangement. If the product will be refunded, we issue a refund by deducting the original shipping fee, handling fee as re-stocking fee of 15% of the total product purchase price, and related charges. The balance will be refund in the same form of payment originally used for purchase.



Payment method

FANZ eShop will only accept the following payment method and all the retail price of items indicate HKD as the currency setting.

  1. Payment method in Hong Kong:
    • 1.1 Online Payment
      FANZ eShop accepts VISA, MasterCard, AliPay and UnionPay payment. You should provide full and accurate particulars of your credit card or debit card, including the card number and its expiry date. You should also check the expiry date and transaction limit of your credit card before submitting your purchase order.
    • 1.2 Cheque PaymentPayee: YOUTH CREATION LIMITED
      Please state your name, E-mail, contact number and order number at the back of the cheque, with a copy of the order acknowledgment E-mail and send to below address:  (Do not send cash)
      Unit 1505B, 15/F., Tower A, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong, Hong Kong.
      * Accept banks in Hong Kong and HKD cheque only.
      If payment is not settled within 5 working days, the order will be cancelled and we will inform you by E-mail.
    • 1.3 Pay by Bank deposit
      Bank Name: Standard Chartered Bank
      Account Payable: YOUTH CREATION LIMITED
      Account Number: 447-1-772408-8
      After deposit the total order amount, please fax the bank receipt and the order acknowledgment E-mail to (852) 2851 6601 or E-mail the scanned copies to eshop@fanz.asia, stating your E-mail address, name, order reference number and contact number.
      If payment is not settled within 5 working days, the order will be cancelled and we will inform you by E-mail.
  2. Payment method in Mainland China and Overseas
    • 2.1 Online Payment
      FANZ eShop accepts only VISA, MasterCard, AliPay and UnionPay payment. You should provide full and accurate particulars of your credit card or debit card, including the card number and its expiry date. You should also check the expiry date and transaction limit of your credit card before submitting your purchase order.
    • 2.2 Pay by Telegraphic Transfer
      Please transfer the payment to the below bank.  Hong Kong dollar only, and all the bank charges will be borne by the remitter.
      Bank Name: Standard Chartered Bank
      Account Payable: YOUTH CREATION LIMITED
      Bank Address: Shop no. 16, G/F and Lower G/F, New World Tower, 16-18 Queen’s Road, Central, Hong Kong.
      Account No.: 447-1-772408-8
      SWIFT code: SCBLHKHH
      Please fax the telegraphic transfer copy and the order acknowledgment to (852) 2851 6601 or E-mail the scanned copies to eshop@fanz.asia, stating your E-mail address, name, order reference number and contact number.
      If payment is not settled within 5 working days, the order will be cancelled and we will inform you by E-mail.


Return Goods Procedure

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition. If you received incorrect products, you can E-mail us within 7 days after delivery. FANZ eShop online customers service officer will be responsible to evaluate the situation, if it is FANZ eShop’s error, we will arrange goods exchange.

  1. Customer must request within 7 working days by E-mail after goods receipt.
  2. When FANZ eShop has confirmed via E-mail with you, then please pack up the return goods well together with a copy of the confirmed E-mail or delivery note. Return goods to our office: Unit 1505B, 15/F., Tower A, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong, Hong Kong.
  3. Any free gift product and samples should be returned together with the return goods.
  4. Any discount, clearance or sales product are not being accepted to return or exchange goods.
  5. If there is no receipt of Product Return Request Form within 7 days after delivery, both FANZ eShop and customer take the transaction as completed and we will not hold any responsibility for any claim on the product.
  6. We’ll notify you via E-mail of your refund once we’ve received and processed the returned product. Refund will be in the same form of payment originally used for purchase.
  7. In the event of dispute, FANZ eShop’s decision shall be final and non-negotiable.